Privacy Policy

Last Updated: January 2026

Northwest Wall Designs (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the rights and choices available to you under applicable Washington State and federal law.

1. Information We Collect

We collect personal information in the following ways, consistent with Washington State law (RCW 42.56.590):

a. Information You Provide Directly

  • Form Submissions: When you complete a contact form on our website or submit information through Facebook or Instagram Lead Forms, we may collect your name, email address, phone number, address, and any project details you choose to provide.

  • Communications: When you call, email, or text us, we may collect and retain the information you provide to respond to your inquiry, provide services, or maintain service records.

b. Automatically Collected Information

  • Website & Analytics Data: Our website may automatically collect limited technical data such as IP address, browser type, device type, pages visited, and visit duration through cookies or analytics tools. This data is used to improve website performance and user experience.

We do not knowingly collect personal information from children under the age of 18.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Providing Services and Estimates: Responding to inquiries, scheduling consultations, preparing estimates, and delivering requested services.

  • Customer Relationship Management: Managing leads, projects, and customer interactions using trusted business platforms such as HubSpot, Jobber, or similar tools.

  • Marketing and Promotions: Sending service updates, promotions, or company announcements by email or text message. You may opt out of marketing communications at any time.

  • Website Improvement: Analyzing website usage to improve functionality and content.

  • Legal and Security Purposes: Complying with legal obligations, resolving disputes, enforcing agreements, and protecting the rights, safety, and property of Northwest Wall Designs and our customers.

3. Consent to Contact & Sensitive Information

By submitting your information through our website, contact forms, or social-media advertisements, you provide explicit consent for Northwest Wall Designs to contact you by phone call, email, or text message for service-related and marketing purposes.

  • Message frequency may vary.

  • Message and data rates may apply.

  • Consent is not a condition of purchase.

We do not request or intentionally collect sensitive personal data, including health-related information. If any sensitive information is voluntarily shared, it is used solely for the purpose requested and handled in accordance with applicable Washington State privacy laws.

You may withdraw consent at any time by:

  • Clicking “unsubscribe” in any marketing email, or

  • Contacting us directly using the information listed below.

4. Data Sharing, Third Parties, and Storage

We do not sell or rent personal information.

We may share or process information with trusted third-party service providers solely for business operations, including:

  • Marketing and advertising platforms (e.g., Meta/Facebook, Instagram, Google)

  • CRM and scheduling software (e.g. Jobber)

  • Website hosting and analytics providers

Information submitted through Facebook or Instagram Lead Ads is also subject to Meta’s data-use policies.

All third-party partners are required to maintain commercially reasonable data-protection and security practices. We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

5. Data Security and Protection

Consistent with Washington State law (RCW 42.56.590), we implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.

While we take reasonable measures to secure your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Breach Notification

In the event of a data breach involving personal information, Northwest Wall Designs will comply with all applicable Washington State breach-notification laws. This includes:

  • Prompt investigation of the incident

  • Notification to affected individuals and relevant authorities when required

  • Providing information about the nature of the breach, the data involved, and steps individuals can take to protect themselves

Notifications will be made within the timeframes required by law.

7. Your Rights (Washington Residents)

If you are a Washington State resident, you have the right to:

  • Request access to the personal information we maintain about you

  • Request correction or deletion of your personal data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below. We will respond within a reasonable timeframe in accordance with applicable Washington State laws and regulations.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or business changes. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this Privacy Policy or our data-handling practices, please contact us:

Northwest Wall Designs
Email: hailey@nwwalldesigns.com
Website: https://nwwalldesigns.com